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AS/NZS ISO/IEC 20000.2:2020
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  • AS/NZS ISO/IEC 20000.2:2020

AS/NZS ISO/IEC 20000.2:2020

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AS/NZS ISO/IEC 20000.2:2020 Information technology - Service management Guidance on the application of service management systems

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This Standard adopts ISO/IEC 20000 2:2019 which provides guidance on the application of a service management system (SMS) based on AS/NZS ISO/IEC 20000.1. It provides examples and recommendations to enable organizations to interpret and apply AS/NZS ISO/IEC 20000.1, including references to other parts of the AS/NZS ISO/IEC 20000 series and other relevant standards.An SMS as designed by an organization cannot exclude any of the requirements specified in AS/NZS ISO/IEC 20000.1.

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