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AS ISO/IEC 19086.1:2023 Information technology - Cloud computing - Service level agreement (SLA) framework Overview and concepts
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
AS ISO/IEC 19086.1:2023 identically adopts ISO/IEC 19086-1:2016, which seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).