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AS/NZS ISO/IEC 30105.2:2026
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AS/NZS ISO/IEC 30105.2:2026 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
Security policy
(edit with the Customer Reassurance module)
Delivery policy
(edit with the Customer Reassurance module)
Return policy
(edit with the Customer Reassurance module)
AS/NZS ISO/IEC 30105.2:2025 specifies the process assessment model (PAM). It contains process definitions of the ITES-BPO lifecycle defined in AS/NZS ISO/IEC 30105.1 and a model suitable for assessing process capability.
R00000485
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AS/NZS ISO/IEC 30105.2:2026 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)