AS 2561-2010

1-AS 2561-2010 GUIDE TO THE DETERMINATION AND THE USE OF QUALITY COSTS
4-PREFACE
5-CONTENTS
6-FOREWORD
8-1 SCOPE
8-2 NORMATIVE REFERENCES
8-3 DEFINITIONS
8-3.1 Actual cost
8-3.2 Controls
8-3.3 Cost of conformity
8-3.4 Cost of nonconformity
8-3.5 Cost of quality
8-3.6 Effectiveness
9-3.7 Efficiency
9-3.8 Inputs
9-3.9 Management system
9-3.10 Nonconformity
9-3.11 Output
9-3.12 Process
9-3.13 Resources
9-3.14 Synthetic cost
9-3.15 System
9-3.16 Top management
9-4 ECONOMICS OF QUALITY
10-5 MANAGEMENT RESPONSIBILITY
10-5.1 Top Management
10-5.2 Management review
10-6 IDENTIFY PROCESSES AND PROCESS ACTIVITIES
11-7 IDENTIFY AND MONITOR COSTS
11-8 APPROACHES TO COST REPORTING
11-8.1 General
12-8.2 Customer satisfaction
12-8.3 Reporting models
13-9 MANAGE THE IMPROVEMENTS
13-9.1 Identify improvement opportunities
14-9.2 Conduct improvement cost/benefit analysis
14-9.3 Plan and implement improvement
15-10 RELATIONSHIP BETWEEN TRADITIONAL PREVENTION, APPRAISAL, FAILURE (PAF) MODEL AND THE PROCESS COST MODEL
15-10.1 Prevention, appraisal, failure approach to cost modelling
15-10.2 Process cost model
15-10.3 Linking the PAF model and the process cost model
16-APPENDIX A - PROCESS COST MODEL
16-A1 THE PROCESS
16-A2 IDENTIFICATION OF INPUTS, OUTPUTS, CONTROLS AND RESOURCES
16-A3 THE PROCESS COST ELEMENTS
17-A4 PREPARATION OF THE PROCESS COST MODEL
17-A5 USING THE PROCESS COST MODEL
17-A5.1 Improvement Teams
17-A5.2 Identify the process
17-A5.3 Identify costs
18-A5.4 Cost report
18-A5.5 Improvement process
19-APPENDIX B - PREVENTION, APPRAISAL AND FAILURE (PAF) MODEL
19-B1 INTRODUCTION
20-APPENDIX C - SOURCES OF COSTS AND COST DATA
20-C1 GENERAL
20-C2 EXAMPLE OF SOURCES OF COSTS AND COST DATA FOR THE PROCESS COST MODEL
20-C3 EXAMPLE OF SOURCES OF COSTS AND COST DATA FOR THE PAF MODEL
20-C3.1 Example of sources of prevention costs and cost data
23-C3.2 Example of sources of appraisal costs and cost data
25-C3.3 Example of sources of internal failure costs and data
26-C3.4 Example of sources of data for external failure costs
27-C4 Management costs
28-APPENDIX D - ANALYSIS OF COST DATA
28-D1 INTRODUCTION
28-D2 COST INDICES
30-APPENDIX E - FIGURES AND DIAGRAMS
30-E1 PROCESS FOR USING COST AND SATISFACTION DATA TO PLAN AND IMPLEMENT IMPROVEMENTS
31-E2 EXAMPLE OF PROCESS COST REPORT FOR PERSONNEL
32-E3 EXAMPLES OF TREE DIAGRAM FOR IMPROVEMENT
33-APPENDIX F - EXAMPLE OF TOOLS THAT CAN BE USED FOR IDENTIFYING AND ANALYSING COST DATA