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AS 22458:2025 Consumer vulnerability - Requirements and guidelines for the design and delivery of inclusive service (ISO 22458:2022, MOD)
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
(edit with the Customer Reassurance module)
AS 22458:2025 specifies requirements and guidelines for organizations on how to design and deliver fair, flexible and inclusive services that will increase positive outcomes for consumers in vulnerable situations and minimize the risk of consumer harm.