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SA/SNZ TS ISO/IEC 30105.9:2025
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SA/SNZ TS ISO/IEC 30105.9:2025 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines on extending process capability assessment for digital transformation
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SA/SNZ TS ISO/IEC 30105.9:2025 specifies the essentials of digital transformations and illustrates the key drivers for enhancing the digital transformation capabilities of the organization, while taking account of different stakeholders’ interests. It describes elements that ITES-BPO organizations can include specifically for digital transformation when implementing the lifecycle processes in the AS/NZS ISO/IEC 30105 series.
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SA/SNZ TS ISO/IEC 30105.9:2025 Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines on extending process capability assessment for digital transformation